Technical Support Analyst
Miami,
United States
Miami,
United States
[Remote]
Professionals: Full-time
Interns: Full or part-time
We are looking for a Technical Support Analyst to join our team in a Creative Agency and Software Company. Here, you will not only apply your technical knowledge, but also learn about innovation, artificial intelligence and professional Englishfor the corporate environment.
Responsibilities
- Provide technical support to internal teams and customers, solving software and hardware problems.
- Identify and resolve technical incidents, ensuring the proper functioning of systems and platforms.
- Document processes and solutions to improve support efficiency.
- Participate in automation and continuous improvement projects with digital tools.
Must Have
- Basic experience or studies in Technical Support, Systems Engineering or related.
- Eager to learn, be proactive and work as part of a team.
- Good communication skills, both in Spanish and English.
- Previous AI experience is not required, but interest in technology is required.
What do we offer?
- Continuous training in English, innovation and artificial intelligence.
- Participation in projects with advanced technologies.
- Collaborative, creative and constantly learning environment.
- Opportunities for professional development and growth.
What will you learn?
- Technical English for communication and support documentation.
- Innovation in technological solutions applied to technical support.
- Artificial Intelligence in problem solving and support process improvement.
- Tools such as Jira, Confluence, Slack, automation tools and more.
Apply now and be part of a team where your technical talent meets the innovation of the future!