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Technical Support Analyst

Miami, United States

[Remote]

Professionals: Full-time

Interns: Full or part-time

We are looking for a Technical Support Analyst to join our team in a Creative Agency and Software Company. Here, you will not only apply your technical knowledge, but also learn about innovation, artificial intelligence and professional Englishfor the corporate environment.

Responsibilities

  • Provide technical support to internal teams and customers, solving software and hardware problems.
  • Identify and resolve technical incidents, ensuring the proper functioning of systems and platforms.
  • Document processes and solutions to improve support efficiency.
  • Participate in automation and continuous improvement projects with digital tools.

Must Have

  • Basic experience or studies in Technical Support, Systems Engineering or related.
  • Eager to learn, be proactive and work as part of a team.
  • Good communication skills, both in Spanish and English.
  • Previous AI experience is not required, but interest in technology is required.

What do we offer?

  • Continuous training in English, innovation and artificial intelligence.
  • Participation in projects with advanced technologies.
  • Collaborative, creative and constantly learning environment.
  • Opportunities for professional development and growth.

What will you learn?

  • Technical English for communication and support documentation.
  • Innovation in technological solutions applied to technical support.
  • Artificial Intelligence in problem solving and support process improvement.
  • Tools such as Jira, Confluence, Slack, automation tools and more.

Apply now and be part of a team where your technical talent meets the innovation of the future!